Qualtrics

Qualtrics is a research survey suite available for Washington University faculty and staff through a university-wide site license. This tool will make it easier for members of the campus community to build, share, distribute and collect results from online surveys.

Here are the directions for accessing chat support in Qualtrics.

Information Security Policies

Be sure to follow university policies when storing and deleting data, including encryption of all personal health information (PHI).

Survey Privacy Policies Guide

Export Survey Response Data (Excel.csv, Tableau, etc.)

Delete Survey Response Data

Restrictions

The WUSTL Brand of Qualtrics is not approved for use with Personal Health Information (PHI). The software is strictly limited to purposes that support the mission of the university, including but not limited to academic and research purposes.  Large university-wide surveys of WashU faculty and/or students require advance approval from the Office of the Provost.  For any survey we encourage sampling to avoid survey fatigue.  Any user who violates this rule will have their account terminated.

Consider legal, regulatory, and university policy requirements when collecting sensitive data. If unsure whether or not your survey questions contain or request sensitive data, contact these departments for guidance.

Qualtrics is limited to university related activities, such as academic teaching or research.  The use of Qualtrics for personal activities is prohibited.

Training

Self Service User Guides

Self Service On-Demand Training

Visit Learn the XM Platform or view Qualtrics Training through the Help button within Qualtrics.

View Qualtrics Training through the Help button within Qualtrics.

On-Demand Training

Want to connect and share information with other Qualtrics users? Visit the Qualtrics Community.

Support

Vendor Support

WashU provides users with support from Qualtrics. Support is available 24/7 at 1-800-340-9194 or through the Help menu within Qualtrics. You will be required to create a free support account using your WashU email address.

Accessing Chat Support in Qualtrics

WashU IT Support

  • You can submit a General Service Request via Service Now for survey transfers, new groups, new divisions, or other new or existing features be enabled in Qualtrics.

Qualtrics Updates

Qualtrics is updated weekly with new features, bug fixes, and security patches. Please visit the Weekly Product Release Notes page for more information and to join the XM Community.

Frequently Asked Questions

How do I request a new or existing feature be enabled in Qualtrics?

How do I set up a Qualtrics Account?

Visit wustl.az1.qualtrics.com and enter your WUSTL Key credentials for access.  After logging in for the first time with your WUSTL Key, Qualtrics will ask if you already have a Qualtrics account.  If not it will create one for you.

Is there any associated cost with Qualtrics?

There is no cost for using Qualtrics.  The university has a university-wide subscription with unlimited accounts.  There are other products available by Qualtrics which may not be covered by this agreement.

Qualtrics News

New Tool: Qualtrics for Sensitive Data

A new Qualtrics brand, Qualtrics for Sensitive Data, will be available on April 25, 2024, to help survey creators requesting PHI/PII better align with WashU’s sensitive data policy. Qualtrics for Sensitive Data was developed with enhanced security settings including data retention features, a pre-built survey template for research with pre-configured security settings, and ‘data flags’ […]

July 19: A New Generation of Qualtrics Widgets

Qualtrics has introduced a new generation of widgets to provide consistent and accessible widgets with improved visualizations. To simplify and consolidate our widget offerings, Qualtrics is removing three legacy widgets from the Add Widget menu on July 19, 2023. This means you will no longer be able to add/create these legacy widgets in dashboards. We […]

At-a-Glance Team Documents

Additional team-focused IT at-a-glance documents are here. They’re an introduction for new and existing IT staff who want to learn about WashU IT,  quick references about services each team provides, background about how to request work, information about team leadership, and how to view active work different teams have on their docket.   This content will […]

March 2022: Qualtrics New Features Release

Qualtrics has released new features through the month of March 2022. The new features are available and detailed in the Weekly Product Release Notes, posted weekly by the vendor. Please visit the Qualtrics How To page for more information on Qualtrics Did you miss last month’s Product Update notice? Access the Qualtrics Community Product Updates page to review feature enhancements […]

February 2022: Qualtrics New Features Release

Qualtrics has released new features through the month of February 2022. The new features are available and detailed in the Weekly Product Release Notes, posted weekly by the vendor. Please visit the Qualtrics How To page for more information on Qualtrics Did you miss last month’s Product Update notice? Access the Qualtrics Community Product Updates page to review feature enhancements […]